SupportBot #1 Discord Ticket Bot SupportBot 8.3 Release

SupportBot 8.3 Update

New & Improvements

- Added Ticket Reviews  
- Added Support Voice Channels
- Added Ticket Auto Responder/Questions
- Added /mod command.
- Added Ticket Blacklist
- Added Moderator role
- Added Transcripts folder in /Data/
- Improved commands.yml & messages.yml
- Improved Transcript Design
- Improved Embed Builder with Live Preview/Editing

- Fixed `parsing error` on startup.

New & Improvements

- Added new functions to the Ticket Control Panel
- Added Profile System

The profile system will include:

For Staff

•     Bio & Timezone
•     Clock-In/Out
•     View Ticket Stats (currently in /ticketstats)

For Members

• Bio & Timezone

- Added Community Addons
      /Addons/<cmdname>.js
      /Addons/Config/<addonconfig.yml>

- Fixed Enable/Disable Invites

Need Support?
If you need any help then please don't hesitate to contact us in Discord or here on GitHub

Update Guide
To update SupportBot, update all files, but don't delete anything from the /Data/ directory. Instead, create a new folder inside Data called Profiles/

New & Improvements

• Updated to Discord.JS v14
• All-new ticket system
• Ticket claiming
• New ticket transcripts
• New suggestions system
• New ticket panel generation
• Ticket Statistics (disabled is ticket claiming is disabled)
• Ticket control panel, easily manage the ticket without needing to use multiple commands
• All new configuration files
  • Supportbot.yml - Main config
  • Commands.yml - Provides more details, such as command name, permissions and enable and disable the command
  • Messages.yml - Customise about 99% of SupportBot's messages to your own liking.
  • Panel config.yml - Customise the panel config before you generate with /ticketpanel
  • SupportBot-AI.yml - Setup and configure the SupportBot AI using OpenAI's Model.
• Improved the Embed Builder (/embed)
  (to create multiple fields follow this format: fieldtitle|fieldcontent;fieldtitle|fieldcontent)
• Added messageCreate Event
  
  
•  Introducing SupportBot AI to get started head into /Configs/supportbot-ai.yml

Update Guide

This is a completely new version of SupportBot, so you'll need to update all your files. If you need any help then please don't hesitate to contact us in Discord or here on GitHub

New & Improvements​

• Updated to Discord.JS v14
• All-new ticket system
• Ticket claiming
• New ticket transcripts
• New suggestions system
• New ticket panel generation
• Ticket Statistics (disabled is ticket claiming is disabled)
• Ticket control panel, easily manage the ticket without needing to use multiple commands
• All new configuration files
  • Supportbot.yml - Main config
  • Commands.yml - Provides more details, such as command name, permissions and enable and disable the command
  • Messages.yml - Customise about 99% of SupportBot's messages to your own liking.
  • Panel config.yml - Customise the panel config before you generate with /ticketpanel
  • SupportBot-AI.yml - Setup and configure the SupportBot AI using OpenAI's Model.
• Improved the Embed Builder (/embed)
  (to create multiple fields follow this format: fieldtitle|fieldcontent;fieldtitle|fieldcontent)
• Added messageCreate Event
  
  
•  Introducing SupportBot AI to get started head into /Configs/supportbot-ai.yml

Update Guide​

This is a completely new version of SupportBot, so you'll need to update all your files. If you need any help then please don't hesitate to contact us in Discord or here on GitHub

New:
- Added a Ticket Unclaim and Ticket Unlock feature

Update Guide:

• Add these lines to your config:

TicketUnclaimMessage: "Your ticket is now unclaimed by" #Automaticly tags user to the end
TicketUnclaimTitle: "Ticket Unclaimed"
UnlockTicketCategory: "Tickets" #This moves the ticket back to the main category.
TicketUnlockEmoji: ":unlock:"
TicketUnclaimEmoji: ":technologist:"
TicketUnclaimColour: "DANGER"
TicketUnlockColour: "SUCCES"

• Replace your ./Events/interactionCreate.js with:
  https://github.com/Emerald-Services/SupportBot/blob/ec955d8dc9bcfec26c71b4958378879d6295bc5b/Events/interactionCreate.js

New & Improvements
- Added the ability toggle Threads to be created on Suggestions.
- Ability to disable the Suggestions feature.
- Ability to disable the Ticket Logs
- Added a Reaching out Message to support tickets.

- Fixed /embed command
- Fixed LICENSE.md

Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.

New & Improvements

• Ability to add as many departments as you need.
• Added a language translation command.
• Added a language userinfo command.
• Add a role automatically when a user joins the server.
• Announce a welcome message with full customtization.
• Announce a leave message with full customtization.
• Added "ephermal" to majority interactions.

Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.

Support
Please don't hesitate to contact us through Discord if you need any assistance.