7.7.3 Apr 20, 2023
SupportBot Update 7.7.3
New:
- Added a Ticket Unclaim and Ticket Unlock feature
Update Guide:
- Add these lines to your config:
TicketUnclaimMessage: "Your ticket is now unclaimed by" #Automaticly tags user to the end
TicketUnclaimTitle: "Ticket Unclaimed"
UnlockTicketCategory: "Tickets" #This moves the ticket back to the main category.
TicketUnlockEmoji: ":unlock:"
TicketUnclaimEmoji: ":technologist:"
TicketUnclaimColour: "DANGER"
TicketUnlockColour: "SUCCES"
- Replace your ./Events/interactionCreate.js with:
https://github.com/Emerald-Services/SupportBot/blob/ec955d8dc9bcfec26c71b4958378879d6295bc5b/Events/interactionCreate.js
7.7 Jun 28, 2022
SupportBot 7.7 Release
New & Improvements
- Added the ability toggle Threads to be created on Suggestions.
- Ability to disable the Suggestions feature.
- Ability to disable the Ticket Logs
- Added a Reaching out Message to support tickets.
- Fixed /embed command
- Fixed LICENSE.md
Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.
7.6 Jun 16, 2022
SupportBot 7.6 Release
New & Improvements
- Ability to add as many departments as you need.
- Added a language translation command.
- Added a language userinfo command.
- Add a role automatically when a user joins the server.
- Announce a welcome message with full customtization.
- Announce a leave message with full customtization.
- Added "ephermal" to majority interactions.
Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.
Support
Please don't hesitate to contact us through Discord if you need any assistance.
7.4.1 Dec 19, 2021
SupportBot 7.4.1 Release
Bug Fixes:
- Fixed ticket ID always being 0
- Fixed tickets instantly closing
**Update Guide:**
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.
- Fixed ticket ID always being 0
- Fixed tickets instantly closing
**Update Guide:**
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.
7.4 Dec 19, 2021
SupportBot 7.4 Release
New & Improvements:
- Addons now support multiple commands and events
- /close can be set to staff only
- Maximum Open Tickets a user can have (set in config)
- Warns you of missing roles, channels, and categories from your config during startup
- Tickets are closed if a user does not select a category in time (set in config)
- Added more information to ticket logs and transcripts
- Only admins can archive tickets
- Ticket Panel now supports emojis
- Simplified Bot Starting console logs
Bug Fixes
- Bot would crash if a ticket is closed, but no department was selected.
- /close error message would could the bot to crash
- Added more missing roles & channels checks
- Bot would crash if channel and category had the same name
- Bot can only be in one server to fix issues.
- Addons now support multiple commands and events
- /close can be set to staff only
- Maximum Open Tickets a user can have (set in config)
- Warns you of missing roles, channels, and categories from your config during startup
- Tickets are closed if a user does not select a category in time (set in config)
- Added more information to ticket logs and transcripts
- Only admins can archive tickets
- Ticket Panel now supports emojis
- Simplified Bot Starting console logs
Bug Fixes
- Bot would crash if a ticket is closed, but no department was selected.
- /close error message would could the bot to crash
- Added more missing roles & channels checks
- Bot would crash if channel and category had the same name
- Bot can only be in one server to fix issues.
7.3 Oct 29, 2021
SupportBot 7.3 Release
Change Logs:
Added Suggestion System
Fixed Addons handler
Moved configuration files to /Configs/ instead of /Data/
Added Suggestion System
Fixed Addons handler
Moved configuration files to /Configs/ instead of /Data/
7.2 Oct 24, 2021
SupportBot 7.2 Release
Change Log:
Requires NodeJS 16
Requires DiscordJS 13
Brand new SupportBot Addons/Command Handler
100% Support for the new Slash Command technology
Added Ticket Panel with 100% Customisation
Ability to use Ticket Panel with an existing message instead of the bot creating one.
All-new ticket system with better technology & includes buttons.
Ability to Lock & Delete a ticket with a 1-click button.
Requires NodeJS 16
Requires DiscordJS 13
Brand new SupportBot Addons/Command Handler
100% Support for the new Slash Command technology
Added Ticket Panel with 100% Customisation
Ability to use Ticket Panel with an existing message instead of the bot creating one.
All-new ticket system with better technology & includes buttons.
Ability to Lock & Delete a ticket with a 1-click button.
7.2 Pre-3.1 Oct 21, 2021
SupportBot Part 3: Pre-Release Stage 3
Fix: Prior to the earlier release Buttons are now fixed!
NEW Pre-Release Stage 3
Requires NodeJS 16
Requires DiscordJS 13
Added the SupportBot Addons Handler
Added Help Command
Added Ticket Add User Command
Added Ticket Remove User Command
NEW Pre-Release Stage 3
Requires NodeJS 16
Requires DiscordJS 13
Added the SupportBot Addons Handler
Added Help Command
Added Ticket Add User Command
Added Ticket Remove User Command
7.2 Pre-3 Oct 21, 2021
SupportBot Part 3: Pre-Release Stage 3
Change Log:
NEW Pre-Release Stage 3
Requires NodeJS 16
Requires DiscordJS 13
Added the SupportBot Addons Handler
Added Help Command
Added Ticket Add User Command
Added Ticket Remove User Command
NEW Pre-Release Stage 3
Requires NodeJS 16
Requires DiscordJS 13
Added the SupportBot Addons Handler
Added Help Command
Added Ticket Add User Command
Added Ticket Remove User Command
7.2 Pre-2 Oct 7, 2021
SupportBot Part 3: Pre-Release Stage 2
Change Log:
Pre-Release Stage 2
Requires NodeJS 16
Requires DiscordJS 13
Added Ticket Panel with 100% Customisation
Ability to use Ticket Panel with an existing message instead of the bot creating one.
Pre-Release Stage 1
Requires NodeJS 16
Requires DiscordJS 13
All-new ticket system with better technology with buttons.
Ability to Lock & Delete a ticket with a 1-click button.
Added Slash Commands (They make take time to register as per restart)
Pre-Release Stage 2
Requires NodeJS 16
Requires DiscordJS 13
Added Ticket Panel with 100% Customisation
Ability to use Ticket Panel with an existing message instead of the bot creating one.
Pre-Release Stage 1
Requires NodeJS 16
Requires DiscordJS 13
All-new ticket system with better technology with buttons.
Ability to Lock & Delete a ticket with a 1-click button.
Added Slash Commands (They make take time to register as per restart)
7. Aug 6, 2021
SupportBot 7.1 Release Notes
SupportBot 7.1 Release Notes [Part 2]
Features an all-new ticket system with new reaction technology enabling you to delete & lock tickets with one click!
Change Logs:
- Updated to NodeJS 14
- All-new ticket system with better technology!
- Ability to Lock & Delete a ticket with a 1-click reaction.
- Ticket Transcripts have been cleaned up and changed to .HTML, No fancy design yet!
- Create a transcript of any channel, Limit 100 messages due to discord API.
- Re-styled the suggestion feature a little to make it more compatible with user/channel mentions.
Bug Fixes:
- Ticket Permissions have been fixed, Users not being able to see their tickets.
What to Update:
- Recommended updating ALL files! Including node modules.
Features an all-new ticket system with new reaction technology enabling you to delete & lock tickets with one click!
Change Logs:
- Updated to NodeJS 14
- All-new ticket system with better technology!
- Ability to Lock & Delete a ticket with a 1-click reaction.
- Ticket Transcripts have been cleaned up and changed to .HTML, No fancy design yet!
- Create a transcript of any channel, Limit 100 messages due to discord API.
- Re-styled the suggestion feature a little to make it more compatible with user/channel mentions.
Bug Fixes:
- Ticket Permissions have been fixed, Users not being able to see their tickets.
What to Update:
- Recommended updating ALL files! Including node modules.
7.0 Jun 30, 2021
SupportBot 7.0 Release [PART 1]
🗒️ Change Log:
- Fresh new look for SupportBot! Logo & Colour Scheme.
- Option to send Help embed to the author's dm rather than a channel.
- Staff & Admin commands only viewable to those with the role.
- Remade the entire configuration role to make it easier to read.
- Added a start script. Use npm start support bot to run the bot.
🗒️ Coming Soon:
- Added Discord Buttons to the links commands.
- Timeouts on announcement & suggestion command messages to auto-delete.
Remember to leave a review :)
- Fresh new look for SupportBot! Logo & Colour Scheme.
- Option to send Help embed to the author's dm rather than a channel.
- Staff & Admin commands only viewable to those with the role.
- Remade the entire configuration role to make it easier to read.
- Added a start script. Use npm start support bot to run the bot.
🗒️ Coming Soon:
- Added Discord Buttons to the links commands.
- Timeouts on announcement & suggestion command messages to auto-delete.
Remember to leave a review :)
6.4 May 14, 2021
SupportBot Release 6.4
SupportBot Updates Release Notes
Update: 6.4
Change Log:
Added a Ticket Blacklisting System
Update: 6.4
Change Log:
Added a Ticket Blacklisting System
6.3.1 Mar 31, 2021
SupportBot 6.3.1
SupportBot Updates Release Notes
📌 Update: 6.3.1
🗒️ Change Log:
Fixed users not being mentionable on welcome message.
Fixed Ticket Panel from not working
📌 Update: 6.3.1
🗒️ Change Log:
Fixed users not being mentionable on welcome message.
Fixed Ticket Panel from not working
6.2.1 Mar 17, 2021
SupportBot 6.2.1 Re-release
SupportBot Updates Release Notes
📌 Update: 6.2.1
🗒️ Change Log:
Updated Language Files to match the new features of Ticket Panel
+ NEW - Missed a section in the configuration files
📌 Update: 6.2.1
🗒️ Change Log:
Updated Language Files to match the new features of Ticket Panel
+ NEW - Missed a section in the configuration files
6.2.1 Mar 17, 2021
SupportBot 6.2.1
SupportBot Updates Release Notes
📌 Update: 6.2.1
🗒️ Change Log:
Updated Language Files to match the new features of Ticket Panel
📌 Update: 6.2.1
🗒️ Change Log:
Updated Language Files to match the new features of Ticket Panel
6.2 Mar 11, 2021
SupportBot 6.2 Release
SupportBot Updates Release Notes
📌 Update: 6.2
🗒️ Change Log:
Added Thumbnails to Ticket Reaction Panel
Added Description to Ticket Reaction Panel
Added German, French & Spanish configuration files (located at: /lang)
📌 Update: 6.2
🗒️ Change Log:
Added Thumbnails to Ticket Reaction Panel
Added Description to Ticket Reaction Panel
Added German, French & Spanish configuration files (located at: /lang)
6.1 Feb 2, 2021
SupportBot 6.1
SupportBot Updates Release Notes
📌 Update: 6.1
📒 Change Log:
- Ticket Panel (Ticket Reaction System)
- Streaming added to the Bot Activity
- Mentioning the author when ticket has been created.
- Mentioning support once the user has reacted to a department.
🐜 Bug Fixes
- Mentioning Everyone on Announcement command.📌📒🐜
📌 Update: 6.1
📒 Change Log:
- Ticket Panel (Ticket Reaction System)
- Streaming added to the Bot Activity
- Mentioning the author when ticket has been created.
- Mentioning support once the user has reacted to a department.
🐜 Bug Fixes
- Mentioning Everyone on Announcement command.📌📒🐜
6.0.2 Dec 7, 2020
